Privacy Policy

1. Information we collect

We collect the personal information we need to provide our services. This typically includes:

• Contact details: your name, email address and phone number;
• Booking details: your address or service location, the service requested, device details and a description of the issue;
• Enquiries: the content of messages you send us through our contact form, email or phone;
• Technical data: basic information collected automatically when you use our website, such as device and usage information, to keep the site working and secure.

2. How we use your information

We use your personal information to:

• Take, confirm and manage your bookings;
• Match you with a suitable technician and share the details they need to attend your job;
• Contact you about your booking or enquiry by email, SMS or phone;
• Provide support, follow-up and our satisfaction guarantee;
• Improve our services, and meet our legal and safety obligations.

3. Who we share it with

We share your information only where necessary to provide our services, including with:

• Technicians: the independent contractor allocated to your job receives the details needed to attend and complete the work;
• Service providers: we use trusted third parties to operate our platform, including Google Firebase for secure data storage and our application backend, and email and SMS providers to send you confirmations and updates;
• Where required by law: we may disclose information if we are legally required to, or to protect the safety of people or property.

We do not sell your personal information. Some of our service providers may store data outside Australia; where they do, we take reasonable steps to ensure your information is handled consistently with the APPs.

4. Storage & security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. Data is held in secure, access-controlled systems and we limit access to those who need it to do their job. No method of transmission or storage is completely secure, but we work to keep your information safe and to retain it only for as long as we reasonably need it.

5. Your rights & access

You have the right to ask for access to the personal information we hold about you, and to ask us to correct it if it is inaccurate or out of date. To make a request, contact us using the details below. We will respond within a reasonable time. If you have a concern about how we have handled your information, you may also contact the Office of the Australian Information Commissioner (OAIC).

6. Cookies

Our website may use cookies and similar technologies to keep the site working, remember your preferences and understand how the site is used. You can manage cookies through your browser settings, though some features may not work as well if you disable them.

7. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the “last updated” date shown above.

8. Contact us

If you have any questions about this policy or how we handle your personal information, contact us at hello@hellotech.com.au, call 1800 HelloTech, or use our contact page.

This policy provides general information only and is not legal advice.