Legal

Legal & policies

HelloTech Australia Pty Ltd · ABN 21 675 579 674 · Version 1.0 · Effective 3 June 2026

The terms and policies that govern your use of HelloTech. By booking a service or using our website and apps, you agree to the ones that apply to you. These are the current, in-force versions — governed by the laws of New South Wales, Australia.

Website & App Terms of Use

The rules for using our website, customer app and technician app.

Read

Customer Service Agreement & Booking Terms

The contract for every booking — pricing, your Consumer Law rights and our 30-day workmanship warranty.

Read

Cancellation & Refund Policy

How cancellations, rescheduling and refunds work, consistent with the Australian Consumer Law.

Read

Complaint Resolution Policy

How to raise a complaint and how we handle it — fairly, quickly and confidentially.

Read

Privacy Policy

What personal information we collect, how we use it, and your rights — compliant with the Australian Privacy Principles.

Read

Data Security

How we keep your personal, payment and device information safe.

Read

Questions about any of these? Email support@hellotech.com.au or call 1800 HELLOTECH.