Legal
Legal & policies
HelloTech Australia Pty Ltd · ABN 21 675 579 674 · Version 1.0 · Effective 3 June 2026
The terms and policies that govern your use of HelloTech. By booking a service or using our website and apps, you agree to the ones that apply to you. These are the current, in-force versions, governed by the laws of New South Wales, Australia.
- Website & App Terms of UseThe rules for using our website, customer app and technician app.
- Customer Service Agreement & Booking TermsThe contract for every booking: pricing, your Consumer Law rights and our 30-day workmanship warranty.
- Cancellation & Refund PolicyHow cancellations, rescheduling and refunds work, consistent with the Australian Consumer Law.
- Money-Back GuaranteeOur voluntary promise: if we can't help or you're not happy with our workmanship, we refund the labour for that visit. Offered on top of your ACL rights.
- Complaint Resolution PolicyHow to raise a complaint and how we handle it fairly, quickly and confidentially.
- Privacy PolicyWhat personal information we collect, how we use it, and your rights, compliant with the Australian Privacy Principles.
- Data SecurityHow we keep your personal, payment and device information safe.
Questions about any of these? Email support@hellotech.com.au or call 1800 HELLOTECH.