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Delete your HelloTech account

HelloTech Australia Pty Ltd · ABN 21 675 579 674 · Version 1.0 · Effective 14 September 2026

You can delete your HelloTech customer account at any time, in the HelloTech app or by asking us. This page explains how, what we delete, and the records we have to keep.

1.Delete your account in the app

  1. Open the HelloTech app and sign in.
  2. Tap the Profile tab.
  3. Tap Delete account.
  4. Read what will be removed, type DELETE, then tap Delete my account.

Your account is deleted straight away and you are signed out. This cannot be undone. If you want to use HelloTech again later, you can create a new account.

2.Ask us to delete it

If you no longer have the app or cannot sign in, email support@hellotech.com.au from the email address on your account, or call 1800 HELLOTECH, and ask us to delete your account. We may ask you to confirm the account is yours first, and we will confirm by email when it is done, usually within 30 days.

If a booking is still in progress

An account with a booking that is not finished, or an invoice that has not been paid, cannot be deleted until that is sorted out, so a visit is never left without a way to reach you. Cancel the booking or wait until it is complete, then delete your account, or contact us and we will do it for you.

3.What we delete

Your informationWhat happens
Your loginDeleted, so no one can sign in to the account
Your name, email address, phone numbers, company details and notes on your customer recordRemoved
Your saved addresses and properties, and the devices you listed at themDeleted
Passwords and login details stored on your customer file, for example a WiFi passwordDeleted
Saved payment cardsRemoved from our payment provider (Stripe), so they can never be charged again
Your name, email address and phone number on past bookingsRemoved
In-app support chats, notifications and notification settingsDeleted
Devices and push notification tokens linked to the accountDeleted
Messages from usStopped: the record is opted out of all SMS and email

4.What we keep, and why

Australian tax and business record-keeping laws require us to keep some records after an account is deleted. These are kept, but no longer connected to a login, and your contact details are removed from them where the record allows it:

  • Past bookings: the job record, the street address of the visit, and the notes, photos and messages about the work.
  • Tax invoices, receipts and payment records, kept as they were issued.
  • A record of the messages we sent you, sign-in security logs, and a note that the account was deleted.

We keep these only for as long as we need them for those legal and business purposes. After that, we destroy or de-identify them, as our Privacy Policy explains.

5.Questions

If you have a question about deleting your account or about your personal information, email support@hellotech.com.au or call 1800 HELLOTECH.

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